Back to top
Image Alt

Best Team in Barcelona

HEAD OF CX

Location Barcelona     Contract Permanent

Working for C14torce one of our agencies set up to service a single client that is leading huge change in the mobility and micro mobility space globally but is part of the fabric of Spain and Barcelona, SEAT.

You will be working directly with various departments in the company, mainly the digital team but also retail, marketing, brand, product and experience team.

The HoF UX, product and service design will always be the voice of the customer, demonstrating this in all meetings with the client, internal and providers to always deliver customer centric strategies

Head Of User Experience, Product And Service Design

The HoF UX, product and service design will always be the voice of the customer, demonstrating this in all meetings with the client, internal and providers to always deliver customer centric strategies

Responsibilities:
  • Leader of the digital strategies for C14TORCE to lead SEAT as customer centric and service designed services
  • Build and develop a highly skilled & motivated CX Service/Product Design Dream team within C14 that reaches out to the rest of the organization and the client, always pushing for excellence
  • Developing processes and design methodologies to have a structured, organised operation, to increase the quality of delivery that can meet the needs of various types of projects
  • Have a good broad knowledge of the customers of SEAT, including but not limited to understanding their needs, wants, likes, habits, behaviours so you can be a true advocate for customers on a day to day basis
  • Developing processes and methodologies to maintain this customer knowledge within the team, the client and C14torce with activities such as workshops, customer interviews, data analysis of customer metrics etc
  • Work across teams in C14 to continually eliminate unnecessary processes and continually implement new ways to to enhance the quality of the delivery of products and services to SEAT
  • Present and defend strategies designs and key milestone deliverables to the team and executive level stakeholders
  • Have a good working relationship with SEAT stakeholders, and an understanding of their products, services and operational processes so that you know who and how to influence change
  • Successful identification, support and delivery of solutions that support an improved customer experience
  • Develop capability and motivate all the team to support the delivery of projects
  • Provide information and training on initiatives and changes, so we create experts everywhere. Running Service Design workshops with SEAT and C14TORCE
  • Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners
  • Credible across service areas, creates positive working environments, manages conflict
  • Motivated to participate in development opportunities that increase capability and performance of C14TORCE
Aviso de cookies

Utilizamos cookies propias y de terceros para mejorar nuestros servicios. Si continúa con la navegación conseideramos que acepta este uso. Leer más

ACEPTAR
Aviso de cookies